Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
gentleformhelp@gmail.com
If your return is accepted, we’ll send you the return address along with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at:
gentleformhelp@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
gentleformhelp@gmail.com
Contact
For any other issues, please contact us at:
gentleformhelp@gmail.com
or alternatively
+44 07850 042221